Best And Worst Bathroom Brands 2024 - Which?

Oct 25, 2024

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In this article

To find the best bathroom brands, we surveyed 6,833 people who have had a new bathroom or bought bathroom products in the past five years. Read on to discover how brands such as B&Q, Victorian Plumbing, Duravit, Roca and Villeroy & Boch fared.

From the data we collected, we’ve been able to produce scores and ratings for brands in two key areas:

A quarter of those who responded to our survey said they used an independent bathroom retailer. So as well as rating the biggest bathroom retailers, we’ve also collated scores for independent retailers as a group.

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There was a difference of 16 percentage points between the highest and lowest-scoring bathroom retailers.

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Table notes: The results are based on an online survey of 6,833 adults – members of the Which? Connect panel and members of the public – conducted in June 2023. Sample sizes in brackets. a In July 2023, John Lewis closed its fitted bathroom service and is not accepting any new customers.

If you're looking for a reliable independent bathroom company or installer in your area, visit Which? Trusted Traders to find recommended companies that have passed our stringent checks.

You can also use our Trusted Traders search tool to find reliable local traders.

In July 2023, John Lewis closed its fitted bathroom service and has said that it won't be accepting new customers.

The company has said that it will still complete current projects if you already have an agreed installation date or if your bathroom installation is currently ongoing.

It has also clarified that the closure doesn't impact its other home services, including its fitted kitchens service or its curtains, blinds and shutters services.

For further information about the closure, as well as guarantees, product warranties and how to get in touch, visit the John Lewis fitted bathrooms page.

When it came to products, the top-scoring brand achieved an impressive 87% for its products, while the one at the bottom got 67%.

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Table notes: The results are based on an online survey of 6,833 adults – members of the Which? Connect panel and members of the public – conducted in June 2023. Sample sizes in brackets. In order to rate a bathroom product brand overall, respondents needed to have bought at least two products from the same brand (including baths, shower enclosures, cabinets, taps, toilets and sinks).

In addition to rating brands' bathroom products overall, we've also produced quality and durability ratings for specific products, such as baths, taps and toilets.

Visit our guide to the best bathroom sinks, taps, toilets, baths and showers for a detailed breakdown of how each brand was rated by customers for its individual components.

To complete your design, see our bathroom furniture and storage guide, where we reveal ratings for the companies' cabinets and vanity units, plus advice on how to make the most of your space.

As well as rating bathroom brands, we've put power, mixer and electric showers under the Which? spotlight.

We surveyed 2,642 Which? members about their showers and used the feedback to give major brands like Aqualisa, Mira and Triton a customer score.

We also gave each brand star ratings for important factors, such as build quality and temperature stability – all based on feedback from real customers.

Check our guides to the best electric shower brands, best mixer shower brands and best power shower brands to see which have the most satisfied customers.

We also put individual electric showers through their paces in the Which? test lab, testing how powerful each model is and whether you could get an unpleasant surprise if someone turning on a tap elsewhere in the house makes the shower temperature rise or fall.

Avoid a disappointing trickle or wildly fluctuating temperatures by choosing the best electric showers.

In June 2023, we asked 6,833 members of the Which? Connect panel and members of the public about bathroom products that they had bought in the past five years. We used the answers to produce scores for both bathroom retailers and major bathroom product brands.

We asked respondents to rate the retailers they bought their bathroom products from, including their experience of the buying process (such as their range of products, quality of advice from staff, ease of delivery and value for money).

Where respondents had bought at least two bathroom products from the same brand (including baths, shower enclosures, cabinets, taps, toilets and sinks), we asked them to rate their experience of that brand’s products. This included aspects such as quality and durability, as well as value for money.

We have produced Which? customer scores for both the bathroom retailers and the product brands. You will see that some brands have a customer score within both of the above tables if it is both a retailer and produces own-label products, such as Ikea.

The Which? customer scores are based on how satisfied customers are with their experience with the bathroom retailer or bathroom product brand overall, and how likely they are to recommend it.

Our star ratings are generated by asking asking customers to rate the providers for each element on a seven-point scale from 'very poor' to 'excellent'. We can only give ratings where we have 30 or more responses.